We do not offer an exchange service for any products at this time. we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact us to Customer Service within 7 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item (s) using local post within 7 days from receiving the return form.
3. When we receive the returned package, the item (s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
* We reserve the right to refuse the return if received in an unacceptable condition.
* We can not process any products that are returned without our prior knowledge.
* We are not liable for return item (s) that are lost or damaged, please keep the receipt with tracking information.